How to Resolve QuickBooks Error 324 When Banking?

Connecting your bank account to QuickBooks eases various tasks, such as uploading your transactions to QuickBooks, obtaining up-to-date information, and more. However, you may encounter QuickBooks error 324 when the software fails to find the account(s) while logging in to your bank’s website, as if the account was closed at the bank and therefore no longer appears on the website.

This can happen due to various reasons, including account changes at the bank, incorrect login credentials, or even issues on the bank’s side. In this detailed blog, we will examine other factors that may cause the error and provide guidance on how to resolve this issue.

What Causes Banking Error 324 in QuickBooks? 

Explore what actually hampers the bank activities in QuickBooks Online or the Self-Employed and triggers banking error code 324:

• Your bank or credit card company might have moved the account to a new server. 
• Either the account name or information on your bank or credit card company’s website is changed. 
• The bank or credit card account might have issued a new account or credit card.
• You closed the bank or credit card account.
• Having multiple accounts with the bank with the same name. 

Read More- How to Fix QuickBooks Error 103 When Signing into a Bank?

Fixing QuickBooks Error 324 in QuickBooks Online or Self-Employed

After becoming aware of what hampers the banking, you can proceed with the steps below accordingly and resolve banking error 324 in QuickBooks Online or QuickBooks Self-Employed. 

1. Rename an account when multiple accounts have the same name

Let’s rename the bank account uniquely so you don’t have accounts with the same name, which may cause problems when connecting: 

In QuickBooks Online 

Let’s rename the bank account to make sure it is unique and isn’t causing the issues: 

• Navigate to Transactions, then choose Bank transactions. 
• Choose the bank account that you want to remane and then select the edit icon. 
• Hit on Edit account details.
• Now, update the name of your account in the Account Name field.
• Finally, select Save. 

In QuickBooks Self-Employed 

• Select the Settings icon. 
• Choose Manage accounts in the Transactions column. 
• Hit on the pencil icon beside the account you want to rename. 
• Enter the new name of your bank account in the field. 
• Once done, click anywhere outside of the name field to save these changes. 

Learn More – How to Fix QuickBooks Invoice Payment Error?

2. Update and check your connection in QuickBooks

Make sure the transactions in QuickBooks are up to date with an active connection to the bank:  

In QuickBooks Online 

• Sign in to your QuickBooks Online account.
• Navigate to Transactions and hit on Bank transactions. 
• Hit on Refresh icon. 
• If ypu continue getting the error, look for a banner on the prompted Banking page. 
• Click on the Check connections link and proceed with the on-screen steps to fix the issues. 

In QuickBooks Self-Employed 

• Sign in to the QuickBooks Self-Employed. 
• Hit on Settings icon in the Profile, then choose Manage accounts.
• Choose Refresh all.
• If QuickBooks error 324 continues to appears, go to the Transactions menu. Hit the Check connections link and follow the steps to fix the issue.

Important: If the linked account vanishes after clicking the Check Connections link, choose Image Alt Text Help, then Contact Us. We’ll review your accounts to identify the cause of these problems.

3. Disconnect and reconnect your bank account or credit card

Are you still getting QuickBooks error 324? There may be a connection problem that is causing you not to receive the account. Let’s disconnect and reconnect the bank or credit card to QuickBooks and start fresh:

a. If you want to keep your old account in QuickBooks

Let’s first disconnect your bank account to QuickBooks by following these steps  

Once you disconnect from the bank, you will no longer be able to view the transactions that you need to categorize in the Pending tab. If your transactions are older than 90 days, you will not be able to download them from the backup you are reconnecting to. You must upload those transactions manually. 

Important: In case you encounter a bank connection error, make sure not to disconnect the account until you resolve the error. If you disconnect with errors, it may download duplicate transactions when you reconnect. 

If the issue persists, sign in to QuickBooks in an incognito or private window or you can simply try other browser troubleshooting options.

Now, let’s proceed below to learn how to disconnect account from online banking: 

To ensure your customer’s account remains secure, guide them to sign in using the link provided in the next step before proceeding. If they cannot sign in, assist them in recovering their Intuit account.

Note: You can copy the direct sign-in link and give it to your customer, if needed.

• Visit the Intuit account at first.
• Choose your bank account tile. 
• Click on Edit icon and then select Edit account details.
• Mark the checkbox for Disconnect this account on save.

Note: if QuickBooks is downloading the new transactions, you won’t found the above option. Wait a few minutes for the update. Once finishes, try again. 

• Finally, hit on Save and Close.

In QuickBooks Soloprenuer 

• Navigate to Transactions in the menu.
• Choose Bank transactions.
• Select the New transactions drop-down, then click on Manage connections.
• Choose the menu icon for the bank account that you wish to disconnect and then click on the Unlink option.
• Hit on Unlink now to confirm.

Connect or link your new account 

Linking your bank account or credit card enables seamless bookkeeping, eliminating the need for manual transaction entry. You can also add multiple business and personal bank accounts to keep your business information up to date in QuickBooks.

Note: In case you have an American Express business account, you cannot connect to QuickBooks Online this way. Check the separate blog to reconnect your account. 

Read More- QuickBooks American Express Not Syncing

• Choose Connect Account. 
• Look for your bank using the URL or name, or select the bank account from the list. 

Note: If you don’t see your bank, consider uploading your transactions manually. 

• Hit on Continue.
• In the pop-up window, sign in to your bank. 
• Choose the bank account that you want to connect with QuickBooks accounts and the dates to pull transactions from the drop-down menu. Then, click on Next.

Note: In some banks, you can easily download the last 90 days of transactions. Others can go back as far as 24 months. 

• Choose the QuickBooks account to connect: 
• As we are keeping the old account and are connecting to the new one, choose the account to connect to from the list of existing accounts.
• Select Connect, then click Done.
• Move back to the Bank Transactions screen and click on Update. This will automatically download the recent bank transaction in QuickBooks. 

Note: If you wish to change the account name, do it in the New account name field or change it later.

You may also read- How to Convert QuickBooks Desktop to Online

b. If you want to start a new account in QuickBooks

Create a new account in QuickBooks Online 

To link your new account or create a new one, you will need to connect it to QuickBooks Online. We have discussed these steps in the previous section. Scroll above and get started with a new account in QBO.  

Disconnect the old account 

Move to the a. section in above and follow the steps to easily disconnect your existing account.

Merge the old account with the new account 

• View your charts of accounts.
• Choose the account you want to keep. In the Action column, choose the drop-down and then click on Edit.
• Note down the Account Name, Account Type, and the Detail Type of the account. This account must be the same as the account you want to merge. 
• See if your account is a sub-account or the primary account. You will see the names of sub-accounts in the Name column of the Chart of Accounts list. If it is, note down the parent account it’s connected to. 
• Move back to your Chart of Accounts. 
• Look for the duplicate account and select the drop-down menu in the Action column, then click Edit. 
• Modify the Account name and Detail Type to that of the account you want to keep.

Conclusion 

This concludes our detailed article on why you encounter QuickBooks error 324 and the various methods to troubleshoot it.

We hope the above information has helped you enjoy the automated features after connecting to the bank account and more. If you need further assistance, it is recommended that you speak with QuickBooks professionals. Dial +1(866)409-5111 to talk to an expert now!

Frequently Asked Questions

What is error code 323 in QuickBooks?

Error code 323 typically appears in QuickBooks Online and QuickBooks Self-Employed due to reasons such as having two accounts with the same name or if the last 4 digits of the account numbers are the same.

How to fix error 350 in QuickBooks Desktop?

QuickBooks error 350 often occurs due to a problem with the connection between QuickBooks and your bank. To fix it, you’ll likely need to reconnect your bank account within QuickBooks, which may involve re-entering your bank’s online login credentials. 

How to manage bank accounts in QuickBooks?

Managing bank accounts in QuickBooks is crucial for better and accurate financial management and streamlined bookkeeping. To manage your bank accounts in QuickBooks, start by connecting your bank accounts, setting them up manually, reconciling the accounts, and managing key aspects such as Bank feeds, categorization, Reports, and more.

Which banks work with QuickBooks?

USAA, Citibank, Wells Fargo, Capital One, Chase Bank, Bank of America, American Express, PNC Financial Services, and other banks. To find out if your bank works with QuickBooks, search for the bank when connecting. If it’s available, you can connect easily for a seamless and automated bookkeeping process.

Why are my bank feeds not working in QuickBooks Desktop?

There could be multiple reasons why your bank feed is not working in QuickBooks Desktop, such as common browser issues that can hinder the process, banking problems (e.g., authorization has expired), using an outdated version of QuickBooks, or common software issues. Additionally, common reasons include issues with the Windows firewall, antivirus software, and internet connection.