Top 8 Fixes to Try If QuickBooks Shipping Manager Not Working

The QuickBooks Shipping Manager Not Working can disrupt your workflow. For instance, when selecting Ship/Send from a customer invoice and choosing Ship FedEx Package from the FedEx drop-down, the shipping label may not display, with the Ship-Rush dialog box only flashing on the taskbar.

Other issues include the FedEx drop-down menu failing to close after selection or error messages like:

“Error: The Shipping Manager database is newer than the Shipping Manager on this PC.”
“DBISAM Engine Error # 11949 SQL parsing error.”

Some users also encounter the UPS error:

“Error: [250002] Invalid Authentication Information” when attempting to ship.”

No need to stress! We have effective solutions to help you resolve these QuickBooks Shipping Manager Not Working issues and restore smooth operations.

Why is QuickBooks Shipping Manager Database Not Working? 

Your QuickBooks Shipping Manager account is damage or might not working due to several reasons. Let’s explore each one of them one by one below:

• Accessing it from a POS client workstation.
• The application can’t find the latest QB Shipping Manager database.
• The QuickBooks Shipping Manager account is damaged or corrupted.

Now that you understand why the Shipping Manager isn’t working, let’s explore how to resolve these issues.

Here’s What to Do When Shipping Manager in QuickBooks Not Working

In this section, we will explore various methods to resolve the issue of why the QuickBooks shipping manager is not functioning properly. Perform the troubleshooting steps carefully and get started again with the Shipping manager: 

1. Update QuickBooks Desktop

Using an outdated version of QuickBooks Desktop can cause compatibility issues with the Shipping Manager, and missing or damaged files within the QuickBooks installation can also cause problems. To run the Shipping Manager without hurdles, make sure to keep your QuickBooks Desktop up-to-date. 

2. Register the ShipRush OCX File

The Shipping manager in QuickBooks Desktop relies on the ShipRush OCX file for its functionality. If the file is not registered, you may fail to access ShipRush features like order import, rate calculation, and label printing directly within the QuickBooks environment. 

• Press the Windows logo key to launch the Windows Start menu.
• Go to All Programs and click on Accessories.
• Right-click on Command Prompt and hit on Run as Administrator.
• Type this command: cd c:\Windows\syswow64 in the command prompt window to change your working directory and press Enter.
• Now, type the following command in the Command Prompt window and press Enter to register the ShipRush file:

    –  regsvr32.exe “c:\Program Files (x86)\Common Files\Intuit\ShippingManager\ZRush_ShipRush9_QB.ocx”

• Click OK when a message appears on your screen. 
• Reboot your computer and set up Shipping Manager again.

3. Rename All the Shipping Manager Folders

Possible damage or corruption to the Shipping Manager folders may cause issues or errors leading to a failure to run the Shipping Manager.  Consider renaming them to replace with the one and resolve the associated issues: 

• Locate to the following folders in the Windows File Explorer: 
  • C:\Program Files (x86)\Common Files\Intuit\ShippingManager
  • C:\Users\[WindowsUserName]\AppData\Roaming\Intuit\ShippingManager
• Right-click on the folder name and select Rename. Now, add .OLD at the end of the folder name to replace it with the new one. For example (…ShippingManagerOLD).
• Once done, repair or reinstall QuickBooks.
• Reboot your computer is not prompted. 
• Finally, set up the Shipping Manager again.

4. Recreate Shipping Manager Account

The QuickBooks Shipping Manager database may not function properly if the associated account is corrupted. To fix this, you need to delete and recreate the account. Here’s how to remove the Shipping Manager account:

• From the top menu, select File, then choose Shipping.
• Navigate to Shipping Options and click Settings.
• Select Delete Account to remove it.

After deleting the account, proceed to create a new one with these steps:

• Launch QuickBooks Desktop and log into your company file.
• From the top menu, select File, then Shipping, and choose Ship UPS Package.
• Enter the required account details.
• Review the End User License Agreement and select I Agree to terms and conditions.
• Click Next to continue.
• Configure the printer settings as prompted.
• Click Next, then Finish to complete the setup.

Verify if the QuickBooks Shipping Manager is now functioning. If the error persists, try the next troubleshooting step.

5. Verify and Rebuild the company file data 

The Verify and Rebuild Data utility verifies the damage to your company file and performs a quick rebuild. Proceed with the steps below to learn how to repair the data damage to your company file: 

a. Verify your company data

• Go to Window then select Close All.
• Go to File, then select Utilities.
• Select Verify Data. If you see:
  • QuickBooks detected no problems with your data—your data is clean, and you don’t need to do anything else.
  • An error message—search for it on our QuickBooks Desktop support site for how to fix it.
  • Your data has lost integrity—Data damage was found in the file. Rebuild your data to fix it.

Note: If you use Assisted Payroll contact us before you rebuild your data.

b. Rebuild your company file data

• Go to File at the top menu bar.
• Select Utilities, then click on Rebuild Data. 
• Before rebuilding, QuickBooks will ask you to create a company file backup, click OK. A backup is necessary before you can rebuild for data safety. 
• Choose the location to save the backup copy, then click OK. Make sure not to replace the backup file. Create a new name, enter a new name in File name and select Save. 
• Once you receive Rebuild has completed, click OK. 

6. Run Quick Fix my Program

The Quick Fix will shut down any open background processes QuickBooks uses.  It’ll run a quick repair on your program.

• Open QuickBooks Tool Hub.
• Go to Program Problems in the left pane.
• Hit on Quick Fix my Program.
• Now, launch QuickBooks Desktop and ensure the Shipping Manager is working.

7. Repair the QuickBooks Installation 

Something went wrong during the installation, or the QuickBooks installation is damaged or corrupted. Run the QuickBooks Install Diagnostic Tool to identify the common installation issues and run a quick repair to your program: 

• Launch QuickBooks Tool Hub.
• Go to Installation Issues from the left pane. 
• Hit on QuickBooks Install Diagnostic Tool. Now, let the utility run, it might take up to 20 minutes. 
• Once the tool finishes, restart your computer and open QuickBooks Desktop again, then open your company file. 
• Finally, update your QuickBooks to the latest release to ensure you have the most recent fixes and the security patches. 

8. Reinstall QuickBooks Point of Sale (POS)

Reinstalling QuickBooks Point of Sale (POS) can resolve a variety of problems and is often necessary when the software becomes corrupted, is experiencing errors, or is being transferred to a new computer or workstation.

• Launch the Windows Start menu.
• Type Control Panel in the search field and press Enter. 
• Go to Programs and Features or click on Programs. 
• Choose the QuickBooks POS version you want to remove and right-click on the same, then select Uninstall. 
• Follow the instructions displayed on your screen to uninstall QuickBooks POS.
• Once done, install QuickBooks POS again.
• Launch QB Desktop and navigate to the File menu. 
• Select Preferences, then click on Company.
• Select Shipping from the Sales menu. 
• Remove the checkbox from Use QuickBooks Shipping Manager option, and select Save.
• Move back to the File menu and select Preferences. 
• Choose Company and go to Shipping. 
• Mark the checkbox for Use QuickBooks Shipping Manager.
• Select the Point of Sale menu and hit on Shipping Manager settings.
• Once done, enter the details of the Shipping Manager account.

QuickBooks Access Violation Error Within Shipping Module

Some users may encounter an access violation error when accessing the shipping module to create a UPS shipment in QuickBooks multi-user mode. To resolve this, follow these steps:

• On the host computer, open QuickBooks Desktop and go to the Help menu.
• Select About QuickBooks.
• Verify that the User Licenses in the green window show a value of two or more, confirming a multi-user license.
• Note the license number displayed and keep QuickBooks open.

To continue resolving the access violation error in QuickBooks multi-user mode when creating a UPS shipment, perform these steps on the workstation:

• Open Shipping Manager Settings and select Connection Settings.
• Check the “Connect via Network” box, and confirm the Shipping Manager database path:
  C:\Documents and Settings\All Users\Documents\Shipping Manager v4\Database.v4 (or note the custom path if different).
• Verify the company file path:
  C:\Documents and Settings\All Users\Documents\Intuit\QuickBooks\Company Files (or note the custom path if different).
• Close QuickBooks Desktop on both the host and workstation.
• Access the Shipping Manager folder at:
  C:\Documents and Settings\All Users\Documents\ (or the noted custom path).
• Copy the Shipping Manager v4 folder.
• Navigate to the company file folder:
  C:\Documents and Settings\All Users\Documents\Intuit\QuickBooks\Company Files (or the noted custom path).
• Paste the Shipping Manager v4 folder into the company file folder.
• Open QuickBooks Desktop.
• Go to Shipping Manager Settings > Connection Settings > Connect Via Network.
• Enter this path:
  C:\Documents and Settings\All Users\Documents\Intuit\QuickBooks\Company Files\Shipping Manager v4\Database.v4
• Click OK or Save.
• Return to the QuickBooks home screen and close the application.
• Open QuickBooks on the workstation.
• Go to Shipping Manager Settings > Connection Settings > Connect Via Network.
• Enter this path:
  \[host computer name or IP address]\SharedDocs\Intuit\QuickBooks\Company Files\Shipping Manager v4\Database.v4
• Click OK or Save.
• Return to the QuickBooks home screen.

Conclusion 

This concludes our detailed blog on why QuickBooks Shipping Manager not working and the steps to resolve the issue. This will help you begin by simplifying the shipping processes by integrating with shipping carriers.

We hope the above information is all you need to get back to your business. If you require additional assistance, it is recommended that you consult with QuickBooks professionals. Dial +1(866)409-5111 and talk to an expert now.